This is how the Swedish Equestrian Association anchors its development in reality

30 sep 2023

“An assurance that every step forward is carefully anchored in reality” The Swedish Equestrian Association (Svenska Ridsportförbundet)  is a broad member association where the associations are found all over the country and differ in both size and character. In Novus, the association has found a cooperation partner who assists in taking the temperature of the […]

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This is how The Swedish Internet Foundation managed to include all of Sweden in its survey

15 sep 2023

The annual survey Swedes and the Internet has received increasing attention over the years. Novus has helped The Swedish Internet Foundation to carry out all the research that forms the basis of the report. “Novus has helped us develop a time- and cost-effective model,” says Jannike Tillå at The Swedish Internet Foundation. The Swedes and […]

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What determines how often you should measure customer experience?

Novus Petra Wiik analyserar kring hur ofta du behöver mäta kundupplevelsen.
07 jul 2023

Periodic customer measurements (strategic) or high-frequency measurements (operational) – which is really best? As always, it is the purpose that determines the type of decisions and actions you want to be able to take based on the results. Business plan and strategy work is carried out periodically, and this requires fact-based decision-making that reduces the […]

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