What is true?

What determines how often you should measure customer experience?

Novus Petra Wiik analyserar kring hur ofta du behöver mäta kundupplevelsen.
07 jul 2023

Periodic customer measurements (strategic) or high-frequency measurements (operational) – which is really best? As always, it is the purpose that determines the type of decisions and actions you want to be able to take based on the results. Business plan and strategy work is carried out periodically, and this requires fact-based decision-making that reduces the […]

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The most important diversity work is that which permeates all levels

Ainoa
30 maj 2023

The work with diversity and inclusion is important to the majority of Swedes. At the same time, one in four does not trust that companies that talk about these issues also implement their promises in practice. How can employers, companies and organizations become better at working for wider inclusion and increased diversity? An important and […]

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