Member surveys
Member surveys
We offer three member surveys, all designed to give you a clear basis for understanding, developing and strengthening your relationship with your members.
Through Föreningsspegeln, the Enter/Exit survey and Novus Member Leak you gain insights that range from measurable relevance and benchmarking against the Swedish average to a deeper understanding of why people choose to join, stay or leave. Together, they help you move from gut feeling to well-founded priorities that strengthen member value, reduce churn and create the conditions for long-term growth.
The path to a stronger member relationship
It is no secret that satisfied members create a more engaged and growing organisation. But competition for members’ time, engagement and loyalty is increasing, which makes it both a threat and an opportunity.
To act and achieve your goals, you need to survey and map the member experience and member satisfaction. But perhaps most important of all is finding out what it actually takes to strengthen your relationship with your members, and which initiatives to prioritise first.
At Novus, we have a combined experience of more than 100 years in surveying, measuring, analysing and turning results into fact-based areas for action for member organisations, associations and federations. Our expertise spans sectors and member types, and we know what to survey, and how, at different stages of the member journey to get the answers you need.
Get in touch and we will help you become the very best organisation you can be!
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- Customer Experience (CX / Customer Satisfaction Index, CSI / Customer loyalty)
- Likelihood to recommend and Net Promoter Score (NPS)
- Customer attrition / Churn analyses
- New customers / Potential customers
- Customer Journey / Customer lifecycle
- Employee Experience (EX / Employee engagement / Employee Satisfaction Index / eNPS)
- Customer / member panels
